Refund and Returns Policy

TRefund and Returns Policy

Effective Date: [Month Day, Year]

Thank you for supporting [Artist Name / Business Name]. Because many items sold through this website are original artworks or limited-availability pieces, our refund and return policy is designed to be clear and fair while protecting the condition and value of the work.

1. Returns

We accept return requests for eligible physical items within [7/14] days of confirmed delivery.

To be eligible for a return:

• the item must be in its original condition;
• the item must be unused and undamaged;
• the item must be returned in its original packaging or similarly protective packaging;
• you must provide proof of purchase or order number.

To request a return, contact us at [email address] within the return window. Unauthorized returns may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or incorrect:

• original commissioned artwork;
• custom or personalized items;
• digital downloads;
• gift cards;
• final sale or clearance items;
• any item marked non-refundable on the product page.

1. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within [48 hours / 5 days] of delivery at [email address].

Please include:

• your order number;
• a description of the issue;
• clear photos of the item;
• clear photos of the packaging and shipping label.

If your claim is approved, we will offer a replacement, store credit, or refund as appropriate.

4. Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable and insured shipping method. We are not responsible for returned items lost or damaged in transit.

If a return is approved because the wrong item was sent or the item arrived damaged, we may reimburse reasonable return shipping costs or provide a prepaid return label at our discretion.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within [5 to 10 business days]. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a damaged/defective item.

If only part of an order is returned, only the eligible portion of the purchase price will be refunded.

6. Exchanges

Because many works are one-of-a-kind, exchanges may not always be possible. If you would like to request an exchange, contact us at [email address], and we will let you know what options are available.

7. Cancellations

Orders may be canceled only if they have not yet shipped or entered production. If you need to cancel an order, contact us as soon as possible at [email address].

Commissioned, custom, or made-to-order work may not be canceled once work has begun, except where required by law.

8. Lost Packages

If tracking shows a package was delivered, but you did not receive it, please first contact the shipping carrier. If you still need assistance, contact us at [email address].

We are not responsible for delays caused by carriers, weather, customs, or events outside our control, but we will try to help where possible.

9. Contact Us

If you have questions about returns or refunds, contact:

[Artist Name / Business Name]
[Email Address]
[Phone Number, optional]
[Mailing Address, optional]